FAQ
Ordering from our online store
Q: How do I become a Reseller?
Performance Brands is a business focused and passionate about equipping consumers with the best in outdoor and technical sportswear. Our wide range of world class brands meets consumer needs across every spectrum of activities and interests.
We not only design and manufacture some of South Africa's best apparel, we empower our customers to pursue an active and balanced lifestyle.
Click here to apply for an account today.
Q: What does it mean to become a Performance Brands Reseller?
As a reseller, you will have access to our full range of product at preferential pricing that is ordered via our easy to use B2B online store.
Our B2B platform enables you to effortlessly place small or large orders, view exact pricing, stock on hand and ensure quick order turn around times with fast delivery to your premises.
Ordering from our online store
Q: How do I place an order?
Navigate via the menu, or use the search to find the product you are looking for. Choose a product colour by clicking the colour swatch, then choose the product size and insert the quantity of products you want to purchase. Then click "Add everything to Cart". Do this for all the products you would like to order for your store. Click on the shopping cart icon at the top right of your screen when you are ready to checkout, then click "view cart / checkout" to see your shopping cart. Once you have finalised your cart, please click the "secure checkout" button and follow the onscreen prompts to place your order.
Q: What if I place an order and I find out the stock I ordered is not available?
This is a situation that rarely happens and Performance Brands is constantly working to limit this from happening. As a company, we run a live ordering system and stock can sometimes reflect incorrectly depending on stock levels. In this case, you can choose to purchase something else or we will refund you for the missing stock item. If a refund is processed, the money will reflect back into your bank account within 5-10 working days.
Q: How do I cancel an order?
If you have received an order confirmation email, and your order status says "Processing" or "In Picking" will we be able to immediately cancel your order and process a refund.
If you have received a shipment notification email, and your order status says "Complete", we will not be able to immediately cancel your order and process a refund. We will first have to retrieve the order from the courier and then we can process a refund.
Q: Can I make changes to my order after I have paid for it?
We do not allow changes to your order once your order status says "In Picking". Please contact our support desk for more assistance to request an order cancellation.
Once your order has been cancelled, we will refund you immediately (so long as your order has not been shipped) and you must please place a second order with the correct items.
Shipping and delivery
Q: Can I use a PO Box for my delivery address?
We do not deliver to PO Boxes addresses. Please see our Shipping info page for our full shipping and delivery policy.
Q: Do I pay for delivery when shopping online?
Yes. Courier fees are calculated when you check out based on your order quantity. The higher the order value, the higher the shipment cost.
Q: Once I have purchased my item, when will it be delivered?
From the date of purchase it should take 2-7 weekdays (weekends excluded) to receive your order depending on your delivery address. Pleases see our delivery & shipping page for more info.
Q: What will happen if I am not at the store when they deliver?
The courier company will SMS you on when your order is out for delivery. The courier will try 3 times before the parcel gets sent back to us. Please contact us if you feel that the courier has not delivered your order in time.
Q: What happens if the wrong product is delivered?
Although rare, sometimes an incorrect item could be shipped to you. Please contact us immediately and we will collect the incorrect items and deliver the correct ones at no charge to you.
Q: I ordered a product but it never got delivered, what happened? Who Should I contact to query this?
Please contact us or call 021 180 4444 and we will rectify the issue for you as soon as possible.
Payments
Q: What payment methods do you offer?
We only accept South African 3D Secure enabled VISA and Mastercard bank cards (credit, cheque or debit), instant EFT, account/purchase order, as well as monthly payment plans using Mobicred.
Q: My credit card details are not being accepted, what should I do?
Credit and chipped debit/cheque cards are required to be 3D secure enabled in order to transact our website. Contact your bank and find out if there are any issues their side, otherwise, try another card. If the problem persists and it is not a problem with your bank, then please contact us at
Q: How does EFT payment work and do I need to add Performance Brands as a beneficiary?
PayU uses a highly secure, innovative and easy to use system called Ozow EFT Pro to handle EFT payments that allows you to pay in a similar way to paying via credit card. The nifty thing about this service is that you don't need to log into your internet banking to use it or add Performance Brands as a beneficiary. Simply choose the EFT option, choose your bank and then log in with your internet banking credentials to make an instant EFT payment. If the payment is successful your order will be processed immediately.
Returns and Refunds
Q: How do I log a return?
Please contact your store agent if you would like to return or refund products ordered.
Returns and Warranties
Q: What happens if a customers' purchase breaks/tears? Can the store send it back or get it repaired? Who do we send it to?
All our products come with a manufactures warranty that covers our products against manufacturer defects. Please see our Warranty and Repairs page for more info.
Q: What happens if there is damage to products ordered that does not fall under general wear and tear?
We endeavour to always assist with any issues with our products. Please see our Warranty & Repairs page for more info.
Didn't find an answer to your question?
Get in touch with us via email for more assistance.